All customers are required to clear their personal items from their vehicle before detail appointments. We will not be held responsible for any lost or missing items. Any car mats will be removed for cleaning and returned after.
Glove box interiors will not be cleaned and Owner contents in glove boxes will not be disturbed.
We do not make repairs to any components or parts in your vehicle or fixes to cars that were already broken or in a condition about to fail before the detailing appointment. If we find defective materials or loose-fitting parts while cleaning, we may not be able to clean them properly and will advise the customer. It is important for customers to point out any loose fitting or near failure components so we can be extra careful during the cleaning process.
We are not a paint repair or touch up shop and will not be held responsible to fix any paint failures that may occur during cleaning. We can refer customers to qualified paint repair and auto body shops.
We require that child car seat(s) be removed prior to the appointment. We are not experts in re-installing child seats to meet safety specifications and will not remove child car seats. If you wish the seat cleaned under the child seat, kindly remove it from the vehicle before your appointment.
Prestige normally do not clean the inside of enclosed canopies on large trucks because most owners have them filled with tools and supplies and the inside is difficult to access with a pressure hose. If cleaning of these area is required, it is available at an optional price.
A Prestige Hand Wash & Clean Package is not a deep cleaning or full detailing service. It is a "one (1) hour maintenance wash and clean " designed for newer or for previously detailed vehicles. You may get a Hand Wash & Clean Package with any vehicle, but keep in mind the expectation and quality is far different than a full detail appointment that can take from 5-7 hours of labor.
Gift certifcates are available for purchase, but have a strict NO REFUND policy. See the gift certificates section for more details.