This section lists disclaimers which clarify Prestige’s services and work scopes further. These disclaimers support our policy of being transparent and are meant to promote a better understanding with our customers.
2.0 INTERIOR DETAILS / CLEANING:
Customers are requested to clear their personal items from their vehicle before appointments. Prestige will not be held responsible for any lost items. There may be an extra charge of $25 to remove and repack owner items left in the auto.
Glove box interiors will not be cleaned and Owner contents in glove boxes will not be disturbed.
Child car seat(s) should be removed prior to the appointment If you wish the seat cleaned under the child seat. We are not experts in re-installing child seats to meet specifications.
Prestige normally do not clean the inside of enclosed canopies on large trucks because most owners have them filled with tools and supplies and the inside is difficult to access with a pressure hose. If cleaning of these area is required, it is available at an optional price.
3.0 EXTERIOR DETAILING / CLEANING:
Prestige is not a paint repair or touch up shop and will not be held responsible to fix any paint failures that may occur during cleaning. We can refer customers to qualified paint repair and auto body shops.
On check-in, we ask our customers to identify and point out any components or parts that were already broken or in a condition about to fail before the detailing appointment. Then extra care will be taken during the cleaning process in these areas.If we find defective materials or loose-fitting parts while cleaning, we may not be able to clean them properly and will advise the customer.
Prestige will not be responsible to replace weak or dead batteries. We avoid using any electrical devices on cars that may drain a battery, but leaving doors open during the cleaning process can drain a battery if it is in a weak state. Customers need to ensure their battery is in proper working condition.
5.0 PRESTIGE HAND WASH
A Prestige Hand Wash is a one (1) hour “maintenance wash and cleaning" designed for newer or for previously detailed vehicles. It is not meant to be a deep cleaning or detailing service. You may get a Hand Wash with any vehicle size, but keep in mind the expectation and quality are far different than a full detail appointment that can take from 5-7 hours of labor.
6.0 GIFT CERTIFICATES
Gift certificates are available for purchase. All gift certificates are final sale with a NO REFUND policy.
When purchasing a gift card, please understand that it is for a "dollar amount" estimated for a vehicle type and description, but the service may be subject to additional charges if the vehicle brought in extends the normal work scope due to extreme conditions of the vehicle such as high dirt level, dog hairs, extensive stains, tree sap deposits and any other items that take a longer time to treat.
The receiver of the gift certificate normally will schedule the detailing work later after receipt of the gift.
There is no time limit to use a certificate, but Prestige hopes that customers would come in within 6 months after receipt of the gift.